Last update: September 1, 2024
This Privacy Policy (“Privacy Policy”) describes Deepmoo Pte. Ltd. (“Company”, “we”, “us”, or “our”) in the following cases collects personal information from users (“you”, “your”) when the user using the services on this or other website we operated, and when using our mobile or desktop applications (collectively, the “Service” and “Services”). This Privacy Policy describes also our use and disclosure of such information.
Deepmoo is the data controller (i.e. the company responsible and in control of the processing of your personal information) for the purposes of EU data protection laws ("Data Protection Legislation").
This Privacy Policy discloses our personal information collection and dissemination practices related to the Services. Please read this Privacy Policy carefully to understand our views and practices regarding your personal information and how we will treat it. By visiting or using Services, you are deemed to have accepted the practices described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use the Services.
We, Deepmoo Pte. Ltd. (“Deepmoo”, “we”, “us”, “our”, etc.), is a company duly registered in Singapore, with registration No. 202202680W, and having its registered and operation address at 6 Raffles Quay, #14-06, Singapore 048580.
We are always glad to provide more information about how we process personal information and to answer any questions about our processing activities. You can write to us at the above address or email us at support@deepmoovr.com.
This section describes the types of personal information we may collect about you. We use the personal information we collected to perform our obligations from contract between you and us, and to provide you the Services you requested from us.
Information you provide to us directly:
Information collected automatically:
Information from other sources:
We may receive information about you, including personal information, from third parties, and may combine this information with other personal information we maintained about you. If we do this, this Privacy Policy will govern any combined information we maintained in personally identification format.
Cookies and similar technologies:
Cookies are small files that are stored on your computer or mobile device by saving information such as your user ID and other preferences. Cookies are either deleted from your computer or mobile device at the end of every session or retained for a longer period of time. Therefore, we use cookies to distinguish you from other users of our services, which help us provide personalized experience when you use the services, and allows us to better understand how you use the services. For example, we use cookies to keep you login to Deepmoo Cloud and to protect your account. We also use cookies for analytical purposes to better understand how you use the Services and to provide the best user experience.
In addition, please note that third party web sites (“Third-Party Sites”) that may be linked to from the Service may set cookies or other methods to passively collect information about your use of their services, Third-Party Sites, or contents. We do not have rights to access or control over these third-party passive data collection methods.
Collection and processing of sensitive information:
This Service does not collect or process “sensitive information”, defined as information consisting of racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data, health-related data or information related to the health of a natural person, sex life or sexual orientation. Accordingly, you should not provide any such information as part of your user profile, or as part of any communication, when you upload image, or by any other means with your use of the Services.
Contact and account information: We use your contact and account information to enable us to provide a secure and personalized service. We also use your personal information to improve our Services, to provide you with information about other goods and services we offer and similar to those you have purchased or inquired, or to notify you of the changes to our Services.
Payment and transaction information: We use this information to facilitate transactions, detect and prevent fraud, and save your purchasing records, so that we can provide customer service and warranty service for you, and for financial purpose as required by law. We do not process your credit card information directly, but this information will be processed by one or more third-party payment processors.
Online query and communications: We use the personal information you provided to communicate with you about your queries and fulfill other requests. If you provide your phone number, we may use that information and make direct dial calls, autodialed, and prerecorded message calls, and send text messages related to our Products and Services from Deepmoo. If you communicate with us by email or mail in writing, we may store the information you submitted in a specific way for you, such as in electronic files that indicating you as the sender.
Image storage and processing: We use the images you uploaded to Deepmoo Cloud to provide the Services you subscribed. If personal information is captured in an image uploaded to Deepmoo Cloud, and you have chosen to publicly display basic images through the Services, then this information may be displayed publicly. If you do not want to publicly display the personal information depicted in your image submitted, you should avoid capturing such personal information in your images, or set the generated 3D model to “disabled mode” in your Deepmoo Cloud account. You are responsible for any personal information depicted in the images. If you object to the processing described in this Privacy Policy, you should refrain from capturing any personal information in image.
URL, IP address, device information and frequency of use: We use this personal information to better understand how often you use the Services, how long you actively use the Service, and the patterns of actions you take when using the Services. We also track the URL you visited before using our Services, the URL you visit in next, and information about the browser you used to access the Services, and your Internet Protocol (IP) address. We use this information to manage and improve our Services, to help diagnose problems in our Services, and to better understand your use of the Services. Your IP address can also be used to help identify you and gather broad location and demographic information.
Location data: When using the Services, we fill the address of the location being scanned with location data automatically. We also use location data to assist in processing image data and to better understand the inter-relationship between multiple scanning locations. We also use location data to provide aggregated analytics to better understand how and where the Services are used, to provide customized and localized experience when using the Services, and to block the access to Services in case required by law.
If you are a resident in the EU, we need tell you the legal basis for collecting and using your personal information. In the EU, the purposes we may process your Personal Data are:
The legal basis depends on the category of personal data being processed and the purpose of the processing. The table below shows every category of personal data we process and the legal basis we rely on. With the legal basis, the specific legitimate interests we use personal data have been described. If you need details about the specific legal basis on which we process your personal data, please contact us.
| Personal information category | Legal basis for processing |
|---|---|
| Contact and account information | Perform a contract and to take steps prior to entering into a contract; Our legitimate interests, i.e. Services management, communication with user for marketing purpose. |
| Payment and transaction information | Perform a contract; Our legitimate interest, i.e. provide customer support and detect and prevent fraud. |
| Online query and communication | Legitimate interest, i.e. response to query in the purpose of marketing. |
| Store and process image | Perform a contract; |
| URL, IP address, device information, and frequency of use | Our legitimate interests, i.e. provide, manage, and improve the Services |
| Location data | Our legitimate interest, i.e. provide, manage, and improve the Services |
Deepmoo will not share, rent, sell or otherwise disclose any personal information we collect about you, unless we have your permission or any of the following cases occur:
We may contact you from time to time to provide information about our Products and Services. Most marketing information will be sent via email. For some marketing information, we may use the personal information we collected about you to help determine the most relevant marketing information to share with you. In most cases, we handle your personal information data for marketing purpose is based on our legitimate interests in providing you the information about our current and future Products, Services, and events.
If you do not want to receive our marketing information, you can tell us by checking certain boxes on the form we used to first collect your contact details. If you receive our marketing email, you may unsubscribe at any time according to the instructions included in the emails. You may also opt out from receiving our marketing email, or any other promotional information (for example, by postal mail) we may send you from time to time by emailing us your request to email address support@deepmoovr.com, or write to us at the address provided in “Contact Us” section of this Privacy Policy. In addition, please note that if you select not receive our marketing email, it may take us up to 10 business days to process your opt out request, and you may still receive our marketing emails during this period. Additionally, even you have selected opt out our marketing information, you will continue to receive our administrative and transactional information about your use of the Services.
International transfers of your personal information. As we are located in Singapore, any information you provided will initially be collected, processed and stored in Singapore. If you are in the EU or the European Economic Area, this may mean your personal information will be stored in a jurisdiction that offers a certain level of protection, which in some circumstance, may be less protective of your personal information than in the jurisdiction you normally reside.
If you would like to know more about the safeguards we adopt, please contact us with the details in the “Contact Us” section of this Privacy Policy.
We will take reasonable measures to ensure your personal information is processed securely and in compliance with applicable law and this Privacy Policy.
We have implemented our policies and practices of the way we process personal data in accordance with the Singapore Personal Data Protection Act (“PDPA”). As a global company, we implement also the policies and practices required by the General Data Protection Regulation (“GDPR”).
For EU residents, you also have the rights to lodge a complaint to your local data protection authority. For more information on how to contact your local data protection authority, please visit: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
We are committed to resolving complaints about your privacy and our collection or use of your personal information. EU or Swiss individuals with questions or complaints about this Privacy Policy should contact us first with the contact information listed below.
We further commit to submit outstanding privacy complaints under an independent dispute resolution mechanism.
In our Services, we use Google Analytics and other third-party web analytics services. These third-party services use the technologies described in previous sections to help us analyze how users use the Services, including recording the URL user visited before access our Services. These service providers will receive or directly collect information collected through this technologies, which will be used to evaluate your use of the Services. As described in the following paragraphs, we also use Google Analytics with the Services for some purposes related to online marketing. You may wish to install the Google Analytics Opt-Out Browser Add-on, web address: https://tools.google.com/dlpage/gaoptout, to prevent Google Analytics from using your information for analysis.
We also allow other third parties, such as Google Analytics, Facebook, and other ad networks and ad servers, to access their own cookies or other tracking technologies on the computer, mobile phone or other devices on which you use the Services. These tracking technologies enable these third parties to provide customized marketing services when you browsing other areas of Internet, based on anonymous information collected when you use the Services. We have implemented the following Google Analytics advertising features based on interests and location for remarketing: re-targeting and enhanced demographic tracking, including affinity audiences, custom affinity audiences, in-market audiences, similar audiences, demographic and location targeting, as well as demographic and interest reports. The parties providing these technologies may offer you a way to opt-out target marketing as described below. Click the following link to learn more about how Google uses data when you are using the Site: https://policies.google.com/privacy.
If you are interested in customized browser marketing, you may visit the Network Advertising Initiative’s Consumer Opt-out Link and/or the Digital Advertising Alliance’s Consumer Opt-out Link, to select opt out of receiving customized marketing from companies participating in these programs, and how to generally control cookies from being placed on your computer for tailored marketing (i.e. not just for our website). You can also visit the Google Ads Settings page to opt out Google Analytics for Display Advertising, or to customize Google Display Network ads. Also see more information about Google Ads Settings for mobile Apps here. Please note that even if you opt out tailored marketing, you may still receive marketing content that is not matching with your interests, in case the marketing technology is integrated into the scope of our website. Furthermore, we are not responsible for any choices you make for any of the above opt-out links, and we do not control these opt-out methods or their continuous availability or accuracy.
You may also receive customized in-app marketing content when using App on mobile device. Every mobile operating system provides its own instruction on how to prevent or opt out of customized in-app marketing content.
If you are located in EU, you have the following rights in respect of your personal data that we hold:
Pursuant to Article 27 of the General Data Protection Regulation (GDPR), Deepmoo has appointed European Data Protection Office (EDPO) as its GDPR representative in the EU. You can contact EDPO regarding matters pertaining to the GDPR by:
Automated decision making refers to a decision that is taken solely on the basis of automated processing of your personal data, for example using software, artificial intelligence or other rating or scoring algorithms. Profiling use automated processing which sometimes results in automated decision making, and in some cases does not.
When you sign up to use the Services, we may use certain personal information (e.g. your first name, last name, address and IP address) to verify you are eligible to use the Services and to restrict your access if you are not, for example, if you are resident in a country or region that is subject to Singapore government embargo. We will also restrict access by use of automated decision-making and profiling to anyone on or, directly or indirectly, owned, in whole or part, by any person or persons on the Singapore Treasure Department’s List of Special Designated Nationals and Blocked Persons or any other Singapore government list of parties with respect to transactions that are forbidden or restricted.
You have the right not to be subject to decision making which is solely based on automated processing and profiling, but only when that decision results in legal effects or otherwise significantly affects you. If you believe we have incorrectly made a decision based on automated decision-making and profiling, please contact us with the information in the “Contact us” section of this Privacy Policy.
Your right not to be subject to automated decision making and profiling does not applicable if the decision was necessary for entering into or performing a contact with you or is authorized by law and there are suitable safeguards for your rights and freedoms. However, in these situations, you can still obtain human intervention in the decision-making process and will make sure there are methods for you to express your opinions.
We take measures to help protect your data, including your personal information. The steps include protecting this data against accidental loss, unauthorized use, disclose, and restricting access to personal information by our staff. The Service is hosted by third-party hosting company that we have determined maintains various security controls and utilizes TLS encryption for all internet communication with the Service. We also require all staff that administer and develop the service follow a series of controls, including strong passwords, the use of anti-virus and anti-malware software, disk encryption and other practices.
We use various third party processor to enable us to provide the Services, and as part of our vendor due-diligence, we review the security control measures these processors have adopted appropriately in relation to the type of data we collect.
However, you should keep in mind that the Services utilize software, hardware and networks, which from time to time require maintenance, and will experience problems beyond our control. Note that no data transmission over the public internet or encryption method can guarantee 100% secure. Consequently, we cannot ensure or warrant the security of any information that you provide to us. You transmit information to us at your own risk.
Unless otherwise specifically stated elsewhere in the Privacy Policy, we will retain your personal information for the period necessary to fulfil the purpose outlined in the Privacy Policy unless a longer retention period is required or permitted by law.
Users can request through support to delete the personal (PII) data at any time. To exercise the access and deletion rights described above, the account owner should submit a verifiable consumer request to us using the information in the “Contact us” section.
You may correct or update information collected about you by contacting Deepmoo at the email or mailing address below. We will use commercially reasonable efforts to correct or update our records. For our records, we may retain original and updated information for reason such as technical constraints, dispute resolution, troubleshooting, and agreement enforcement.
You have the right to access personal information about you. We may request a fee to meet our costs in providing you with details of the information we hold about you, as permitted by law. We may decline to process requests that are frivolous, vexatious, jeopardize the privacy of others, are extremely impractical, or not otherwise required by local law.
This Privacy Policy only addresses the use and disclosure of personal information collected from you by Deepmoo. You should be aware that when you are using the Services, you may also use or be directed to other websites, applications or services of third parties that are beyond our control, and Deepmoo is not responsible for the privacy practices of third parties or the content of their websites, applications or services. We encourage you to read the posted privacy policy whenever interacting with any third party website, application or service.
We may update this Policy from time to time. When we do so, we will also revise the “last updated” date at the beginning of the Policy. Your continued use of our Services after such changes will be subject to then-current policy. If we have key changes on this Policy, we will use reasonable efforts to notify you via the contact methods you have provided of the change prior to date the change becomes effective. We encourage you to periodically review this Privacy Policy to keep informed about how we collect, use and disclose personal information.
We do not knowingly collect or maintain personal information from persons under 16 years old. Our Services are intended for use by a general audience, and no part of our Services is directed to children under 16. If Deepmoo learns that personal information of children under 16 has been collected without verifiable parental consent, then Deepmoo will take the appropriate steps to delete this information. If you are a parent or guardian, and discover that your child under the age of 16 has obtained an account on the Services or otherwise provided us with personal information without your consent, then you may alert Deepmoo at the address below and request us to delete that child’s personal information from our system.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Deepmoo Pte. Ltd.
6 Raffles Quay, #14-06,
Singapore 048580
Email: support@deepmoovr.com